About Planado

Since 2013, Planado has been developing a service for managing field employees—installers, service engineers, cleaners, builders, medical workers, and anyone who works outside the office.

What is Planado? Planado is a cloud-based service for managing field work ( FSM, Field Service Management). With Planado, you always know where your employees are, what they are doing, how many orders they have completed, and where difficulties have arisen.

Our service helps you quickly plan trips, monitor the quality of work, collect reports, and keep track of all activities outside the office. As a result, processes become faster and more transparent, and customers are satisfied with the results.

Why we created Planado Before launching Planado, we worked on a billing system for telecom providers and encountered a typical problem: as soon as an employee leaves the office, control over their work significantly decreases. Where are they? What are they doing? Why wasn't the installation completed on time?

This situation is common in many industries—construction, cleaning, housing and utilities, medicine, and other areas with field employees.

Managers in these areas face the same questions:

• How can you be sure that the work is done well?
• How can we keep track of orders amid all the calls and messages?
• How can we respond quickly to customer complaints and issues? We came to the conclusion that if we could create a convenient tool that solves these problems, it would be in demand in any industry. That's how the Planado system came about.

Our approach to work Our goal is to make working with field employees easier and more transparent so that you can earn more. We build Planado around customer needs: we regularly collect feedback, respond quickly to requests, and implement the necessary features. It is important to us that the service really helps your business, so we are always in touch and ready to refine the product to suit your needs.